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You can reach the Iron Octopus team from inside the app. Requests go straight to the team, are linked to your workspace, and you can follow them in one place.

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Before you contact us

Many problems have a faster answer:

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Send a request

1

Open Support

Go to Workspace settings › Support, and find Contact support.
2

Describe what you need

Under How can we help?, say what happened and what you expected. Include feature or work item IDs, such as BKG-F012, and the exact message you saw.
3

Send it

Click Send request. It appears under Your requests.
On Pioneer, requests get priority routing. There’s no contractual response-time guarantee.

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Things only the team can do

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Workspace SSO

Pioneer includes one SAML or OIDC single sign-on connection for your workspace. It isn’t switched on at checkout. The team sets it up with you.
1

Request it

In Support, under Workspace SSO, click Request SSO activation.
2

Set it up together

The team coordinates the setup with your identity provider, such as Okta, Microsoft Entra ID or Google Workspace.
If you need to follow up, click Request SSO help again.

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Other contacts