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When something in your app isn’t working, report a defect. You describe the problem in one conversation with Iron Octopus, which investigates it, agrees the problem and the fix with you, and turns it into a bug fix that’s planned, built and released like any feature.

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Report it

1

Describe the problem

On Home, type the problem into What should we build or fix next? and click Report a defect. You can also open a project’s Defects tab and click Report a defect.
2

Tell Iron Octopus what you saw

Say what happened, what you expected, and how to make it happen, if you know. Add screenshots or steps as evidence.
3

Agree the problem and the outcome

Iron Octopus investigates and talks it through with you until you agree on what’s wrong and what should happen instead.
4

Approve the bug fix

When you approve the scope, Iron Octopus creates a bug fix feature in Planning, linked to the report. From there it follows the same steps as any feature: plan, build, review and release.

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Problems in a released feature

A released feature doesn’t change. If the problem is in one, Iron Octopus proposes a separate bug fix, and the original stays exactly as it was released, so the record of what shipped and when stays true. If the problem is in a feature that isn’t released yet, the fix becomes more work inside that feature instead.

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Other outcomes

Not every report becomes a bug fix. A report can also be marked as a duplicate, not reproducible, declined, or deferred for later. Decisions can be revisited, and earlier ones stay in the report’s history. See defect reports.

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Find your reports

Open defect reports show on Home under Defect reports, with their severity. Each project’s Defects tab lists its reports and their conversations.