> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ironoctopus.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Get support

> How to reach the Iron Octopus team, what to include, how requests are handled, and how to set up workspace SSO.

You can reach the Iron Octopus team from inside the app. Requests go straight to the team, are linked to your workspace, and you can follow them in one place.

## Before you contact us

Many problems have a faster answer:

* **Work is stuck:** click **Ask why** on the card under **Needs you**. See [when work fails or gets stuck](https://docs.ironoctopus.ai/fix/when-work-fails.md).
* **Something in your app is wrong:** [report a defect](https://docs.ironoctopus.ai/fix/report-a-defect.md), so Iron Octopus fixes it.
* **A question about your work:** open [Ask](https://docs.ironoctopus.ai/home/ask.md).

## Send a request

**1. Open Support**

Go to Workspace settings › **Support**, and find **Contact support**.

**2. Describe what you need**

Under **How can we help?**, say what happened and what you expected. Include feature or work item IDs, such as `BKG-F012`, and the exact message you saw.

**3. Send it**

Click **Send request**. It appears under **Your requests**.

On Pioneer, requests get priority routing. There's no contractual response-time guarantee.

## Things only the team can do

| You want to | Ask through Support |
| - | - |
| Delete your personal account | Yes. Deleting it removes you from every workspace. |
| Set up workspace SSO | Yes. See below. |
| Help with a billing problem the portal can't fix | Yes. |

## Workspace SSO

Pioneer includes one SAML or OIDC single sign-on connection for your workspace. It isn't switched on at checkout. The team sets it up with you.

**1. Request it**

In **Support**, under **Workspace SSO**, click **Request SSO activation**.

**2. Set it up together**

The team coordinates the setup with your identity provider, such as Okta, Microsoft Entra ID or Google Workspace.

If you need to follow up, click **Request SSO help again**.

## Other contacts

| For | Email |
| - | - |
| Privacy requests, such as seeing, exporting or deleting your data, or a data processing agreement | [privacy@ironoctopus.ai](mailto:privacy@ironoctopus.ai) |
| A suspected security issue, or a compromised account | [security@ironoctopus.ai](mailto:security@ironoctopus.ai) |


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